FAQs

If you have any questions, or a problem with your order/the product your received, please contact me as soon as possible via email (support@squashkb.com), Discord (tsquash#7552), or the contact page. I will aim to respond within 24 hours.

FAQS

• When is X Shipping?

- For updates on my projects, vist the Trello board, or join the Discord server for the latest update. In-stock items will be sent out within 4 business days. Please note there is always the possibility of delays on group buy items due to unforeseeable issues.

• How do I cancel or modify my order?

- Please reach out to me to cancel or modify your order. Orders cancellations/modifications must be requested before the group buy period is over, and within a few hours after ordering for in stock items. Order modifications/cancellations will not be made once the group buy window has closed, or once the shipping label has been created for in stock items.

• Can I change my shipping address?

- Yes, as long as your order has not been shipped you may change your address. Address change emails will also be sent towards the end of group buys as a reminder. To request an address change, please message me.

• Will you undervalue orders for international shipping? 

- No. All orders will be declared with their actual value.

• Am I responsible for customs/import fees?

- Yes, the customer is responsible for any type of customs/import/VAT fees.

• My product arrived damaged, what can I do?

- Please reach out to me to decide upon a solution! Note that once you have started soldering on a board I cannot offer refunds/replacements. 

• Can I request a refund/return? 
- Returns on in-stock items are available for the first 7 days after receiving the item. The item cannot be used/soldered. For returns, the customer will be responsible for paying shipping costs back to me. Group buy orders and B-Stock orders are final and cannot be refunded.